Opening a new store on eBay is never a bad idea, but it is not as easy as a newcomer might think it is. For instance, when starting from scratch, your store will be limited to 10 items that are valued at no more than 500$. This limit was created by eBay to let sellers demonstrate their credibility before getting wider access.
Let’s dive further in this starter’s limit. You will be given a 10 item limit – this means you can list 10 items only throughout that month. Whether you choose to list one product with a quantity of 10 units, or 10 different products each with only 1 unit – it will still count the same.
Furthermore, if you listed 10 and 1 was sold immediately, you won’t be able to list another until the end of the month when the limits are renewed; Same goes for deleting an item after it was listed. Also, if you are to list just item worth $500, you limit will be reached and you won’t be able to list more items, even though you only listed 1.
How to find my selling limits on eBay?
There are two pages on which you can see your monthly selling limits on eBay. The first is your All Selling page. It is showing right after ‘your performance’ box. There you will get to know how many items you have sold and for how many $$, how many items you have listed and their value in $$, and how much items you can still list in both quantity of items and volume.
Screenshots from my eBay account
The second place to find your limits is the Overview page of your seller hub. I prefer to work with the new seller hub as it is much more pleasant on the eyes and easy to navigate. It will look like this:
If you are new to the Seller Hub and just opted in for the first time, there’s a chance you won’t find it straight away. In that case, go to customize on either the top right corner or the bottom of the page and click on the Monthly selling limits.
How to increase my selling limits?
Requesting to increase your limits will send you to a phone number and ask you to contact eBay about your selling limits. There is no known and proved method by which you can increase these limits without the phone call. This is how it will look:
During that call, you will be asked to give some personal & business information about you and your store, like your email address, business address, what kind of items are you selling and where do you get them from among other questions. They are basically trying to verify what they want to be sure of. However, if you haven’t produced your first sale, or yet to reach that initial limit, there’s a good chance you will be denied. Worry not, despite what some would think, nothing stops you from calling again after a day or two.
In the case you already have an established account with bigger limits and a selling record, you can contact eBay using the same way, identify yourself as that account holder and ask to link the new store to it.
In some cases, eBay will update your selling limits without you even asking for it, but you should never wait for it:
We’ll review your account every month and adjust your limit automatically based on your sales volume and the feedback you get.
eBay on selling limits.
There are some qualifications, however. eBay asks that your selling account will be open for at least 90 days, has no open cases against him, and have a high standard of seller rating. Although, failing to reach those doesn’t necessarily mean you can’t still ask.
Why does eBay have selling limits?
Trust. A seller has to prove that he can deliver, and not just sell before he can get a chance to scale up. The limits are applied to all new selling accounts and are protecting both sellers and buyers from scammers. That method helps to minimize the risks of bad buying experiences and policy violations, so buyers will keep coming back for more.
Obviously, it’s not only delivering the packages that count. Sellers also have to prove their customer service skills and the handling of after-sales requests like returns or cancellations. Oh, and the products they sell must be authentic and accurate according to their descriptions, titles, and images.
eBay & PayPal payment holds
During your first three months selling on eBay using PayPal, you will witness some payment holdouts. These apply to sellers that have yet to complete 25 transactions, haven’t reached $250 in gross sales and are rated below standard. The holds will last for one of three options:
- Payments can be released after 3 days from the confirmation of the item delivery, using the validated tracking information that was uploaded by the seller.
- They can also be released just 7 days after the seller’s estimated date of delivery.
- In the case that the seller has failed to upload tracking information but did mark the item as shipped and the buyer hasn’t opened any complaints, the payment will be released 21 days after the buyer paid.
Besides completing 25 transactions successfully, reaching $250 in sales or waiting 90 days, sellers can also try to improve their seller rating, offer fast shipping and handling, upload validatable tracking numbers and provide excellent customer service in order to be relieved of those payment holds.
Have any interesting stories about your selling limits increase requests? Do share with us in the comments below!
- Shai is the editor of DSMagazine and our marketing expert. His eBay account is open since 2011, and he just moved out of Thailand after living there for 5 years to travel the world with his laptop. Also, he firmly believes in single-tasking. (P.S, He can speak Hebrew, English, and Thai!)